Excellence in Healthcare

Information We Collect

Counselling Mental Health collects personal information necessary for providing healthcare services, including medical history, contact information, insurance details, and treatment records. All information is collected with your explicit consent and is used solely for healthcare purposes.

Use of Your Information

Your personal and medical information is used exclusively for:

• Providing medical care and treatment
• Scheduling and coordinating appointments
• Billing and insurance processing
• Communicating important health information
• Improving our healthcare services

Information Protection

We implement comprehensive security measures to protect your information, including:

• Encrypted data transmission and storage
• Regular security audits and updates
• Staff training on privacy protocols
• Access controls and monitoring systems

HIPAA Compliance

Counselling Mental Health strictly adheres to HIPAA regulations and maintains the highest standards of patient privacy. We are committed to protecting your health information and ensuring compliance with all federal and state privacy laws.

Third-Party Sharing

We do not share your personal information with third parties without your explicit consent, except as required by law or for treatment, payment, and healthcare operations purposes as defined by HIPAA.

Your Rights

You have the right to:

• Access and review your medical records
• Request amendments to your records
• Restrict certain uses of your information
• Receive an accounting of disclosures
• File complaints regarding privacy practices

Contact Information

For questions about our privacy practices or to exercise your rights, contact our Privacy Officer at info@counsellingmentalhealth.com.

Policy Updates

This privacy policy may be updated periodically. We will notify you of any significant changes through our website or direct communication.

Acceptance of Terms

By accessing and using the Counselling Mental Health website and services, you agree to be bound by these Terms of Use and our Privacy Policy. If you do not agree to these terms, please do not use our services.

Medical Information Disclaimer

The information provided on this website is for educational and informational purposes only and does not constitute medical advice, diagnosis, or treatment. Always seek the advice of your physician or other qualified health provider with any questions you may have regarding a medical condition.

Patient Responsibilities

As a patient of Counselling Mental Health, you agree to:

• Provide accurate and complete health information
• Follow prescribed treatment plans
• Attend scheduled appointments or provide adequate notice of cancellation
• Respect the rights and privacy of other patients and staff
• Use our services only for lawful purposes

Appointment Policies

Please arrive 15 minutes before your scheduled appointment time. Cancellations must be made at least 24 hours in advance. Late arrivals may result in appointment rescheduling. Repeated no-shows may result in dismissal from our practice.

Payment and Billing

Payment is due at the time of service unless other arrangements have been made. We accept most major insurance plans and offer payment plans for qualifying patients. Contact our billing department for questions about your account.

Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Counselling Mental Health and is protected by copyright and other intellectual property laws.

Website Usage

You agree not to:

• Use our website for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our website
• Transmit viruses, malware, or harmful code

Limitation of Liability

Counselling Mental Health shall not be liable for any indirect, incidental, special, or consequential damages arising from the use of our website or services, to the fullest extent permitted by applicable law.

Governing Law

These terms are governed by the laws of the State of [State Name] and any disputes shall be resolved in the courts of [County Name], [State Name].

Modifications

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes constitutes acceptance of the modified terms.

Contact Information

For questions about these Terms of Use, please contact us at info@counsellingmentalhealth.com.